Privacy Policy

This Privacy Policy describes how Prime Title Agency Inc., doing business as Prime Title Agency (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make an order from www.primetitleagency.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please take a look at this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any relevant terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including the data you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, details about your network connection, your IP address, and other information regarding your interactions with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as TitleTap & Qualia.
Our payment processors, who collect payment information (e.g., bank account information, billing address) to process your payment to fulfill your transaction and provide you with products or services you have requested to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled by this Privacy Policy. Additionally, please refer to the section below, titled 'Third Party Websites and Links'.

How We Use Your Personal Information

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, as per Article 6(1)(f) of the GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate, or act regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please get in touch with us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, as per Article 6(1)(f) of the GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. It is in our legitimate interest to be responsive to you, to provide adequate services to you, and to maintain our business relationship with you by Article 6 (1)(f) of the GDPR.

Advertising and Analytics

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, pixels, device identifiers, tags, and other tracking technologies to collect information about your use of our Websites and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Websites and other websites, and better understand your online activity.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms, such as Facebook and Instagram. As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Please note that third-party platforms may offer you the option to choose whether you see these types of customized ads.

We utilize various tracking methods to enhance our marketing and improve user experiences, including the following:

Meta Ads (Facebook, Instagram, et al. ): We may use Meta Ads to deliver targeted content to you based on your interests and interactions with
Google Ads: Google Ads can be used to display relevant advertisements based on your interactions with our services.
YouTube Ads: We may use YouTube Ads to promote our products or services based on your preferences.
Email Marketing: Your email address may be used to send marketing materials related to us. You can opt out of these communications at any time.
Cookie Tracking: Cookies help us collect data to enhance your experience on our websites.
URL Tracking (UTM and other Attribution): We may use tracking parameters in URLs to analyze the effectiveness of our marketing campaigns.
TikTok Ads Tracking: TikTok Ads may be used to deliver targeted content to you.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Additionally, please note that any information you send to us may not be secure during transmission. We recommend that you refrain from using insecure channels to communicate sensitive or confidential information to us.

We retain your personal information for varying periods, depending on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all the rights listed below about your personal information. However, these rights are not absolute and may only apply under specific circumstances. In some cases, we may decline your request if we're able to do so.

Right to Access / Know: You have the right to request access to personal information that we hold about you, including details regarding how we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct any inaccurate personal information we maintain about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and subject to specific exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your data for purposes considered to be "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
Restriction of Processing: You may have the right to request that we stop or restrict our processing of your personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You can use any of these rights on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before responding to your request. By applicable laws, you may choose an authorized agent to make requests for you to exercise your rights. Before accepting a request from an agent, we require the agent to provide proof of your authorization to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request as soon as possible, as required under applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the contact details provided below, or by lodging your complaint with your local data protection authority.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@primetitleagency.com or contact us at 17836 Mound Rd. Suite F Cypress, TX 77433

Last updated: March/25/26, 2024